Privacy Policy - Spitalfields Skip Hire

At Spitalfields Skip Hire, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services. By using our services, you agree to the terms described in this policy.

1. Introduction

Your privacy is important to us. We adhere to all relevant data protection laws and regulations to ensure that your personal information is handled responsibly.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name
Email address
Phone number
Billing and shipping address
Payment details
Vehicle information (for skip delivery)

2.2 Non-Personal Information

We also collect non-personal information such as:

Browser type and version
Operating system
IP address
Access times and referring website addresses
Pages viewed directly before and after accessing our site

3. How We Use Your Information

We utilize your information for the following purposes:

Service Delivery: To process and manage your skip hire orders.
Customer Support: To provide assistance and respond to your inquiries.
Billing and Invoicing: To process payments and send invoices.
Marketing: To send promotional materials and updates, where you have consented.
Improvement of Services: To analyze usage patterns and enhance our offerings.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following scenarios:

Service Providers: Trusted third parties who assist us in operating our website and conducting our business.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure that all third parties have appropriate security measures in place to protect your information.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

Secure Socket Layer (SSL) encryption
Regular security assessments and audits
Restricted access to personal data based on roles and responsibilities
Data encryption and secure storage

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request deletion of your personal data under certain conditions.
Restriction: Request restriction of processing your data.
Data Portability: Request transfer of your data to another service.
Objection: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us using the methods outlined in the Contact Information section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our services and improve them accordingly.

Session Cookies: Temporary cookies that expire once you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.
Third-Party Cookies: Cookies from third-party services used for analytics and advertising.

You can control the use of cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party services you use.

9. Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take measures to ensure that your data is protected in accordance with this Privacy Policy and applicable laws.

13. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data.
Contract: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For our legitimate business interests, provided that these are not overridden by your rights.

14. Automated Decision-Making

We do not engage in automated decision-making or profiling that significantly affects you. All decisions related to your personal data are made with human oversight.

15. Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, please contact our Data Protection Officer.

16. Compliance with Laws

We comply with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act.

17. Data Breach Notification

In the unlikely event of a data breach, we will promptly notify affected individuals and relevant authorities as required by law. We will take all necessary steps to mitigate the impact of the breach.

18. Your Acceptance of These Terms

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services. Your continued use of the services following the posting of changes constitutes your acceptance of those changes.

19. Additional Privacy Rights

Depending on your jurisdiction, you may have additional privacy rights. Please refer to local laws for more information on your rights.

19.1 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal data is being collected, the right to delete personal data, the right to opt-out of the sale of personal data, and the right to non-discrimination for exercising your privacy rights.

19.2 UK Privacy Rights

Under the UK Data Protection Act and GDPR, you have the right to access, correct, and delete your personal data, as well as the right to restrict or object to its processing.